Alessandra Fornaciresponsible for the highly professional function of innovative communication projects and the INPS user community, Andrea VianResearcher in the Department of Architecture and Design in Industrial Design at the University of Genoa, e Roberto D’AngeloChief Innovation Officer, volunteer and co – founder of the Fightthstroke Foundation, are the winners of the Click “Let’s break the mold”.which has been awarded today to FORUM PA 2022.
Recognition, promoted by FPAin collaboration with ALTIS-Alta Scuola Impresa e Società of the Catholic University of the Sacred Heart, Fondazione Mondo Digitale, Foundation for Digital Sustainability, PA Social, IWA Italy and WIRED, aims to empower innovators in the public world and private, which, combining competence, ideas and initiative, have become the engine of change within the organizations where they work, choosing solutions out of the box.
“To ensure that the PA is the engine of the country’s restart, we must start with motivated people and also with transversal skills, such as emotional intelligence, creative problem solving, critical thinking, flexible thinking,” he said. Gianni Dominici, FPA General Manager -. With the ‘Rompiamo gli sche’ award, now in its second edition, we put people at the center and this year we have selected the winners together with friends from the Fondazione Mondo Digitale, ALTIS-Alta Scuola Impresa e Società of the Catholic University. of the Sacred Heart, Foundation for Digital Sustainability, Social PA, IWA Italy, WIRED. A collaboration that was an added value, and that allowed us to bring together different visions and perspectives of innovation ”.
The winners of the “Let’s break the mold” Award were presented at the FORUM PA 2022 during the event “#innovatoriPA: projects and people for an innovative and sustainable administration”.
Alessandra Fornaci, responsible for a highly professional role of innovative communication projects and user communities of the INPS, proposed a solution to innovate the relationship between the INPS and the citizenry that placed users in the center, in line with the situation pandemic emergency. Restrictions on access to physical offices had, in fact, driven the autonomous use of online services by citizens, and their use had to be facilitated. In the conceived solution, an avatar of the INPS officer calls the user by name, guides him, anticipates the answers to the frequently asked questions recorded by the CRM and accompanies him to the autonomous use of the services by means of a interactive video. The approach radically innovates the way we communicate with users to reduce the perception of the distance between the INPS and the citizens.
Andrea Vian, Researcher of the Department of Architecture and Design (DAD) in Industrial Design at the University of Genoa, was in charge of updating the website of the University of Genoa. In addition to the economic, political and organizational constraints, the biggest obstacle was the bad attitude of many collaborators towards change, motivated by the phrase “we have always done it”. Thanks to the work done with Annalisa Barla, data scientist and computer science professor at the University of Genoa, the sites that belong to the unige.it domain. they have been redefined through artificial intelligence and big data. The result today is an integrated, data-driven system focused on the user, with a central and distributed writing that optimizes the management of 200 portals, ensuring the correction of content and constant updating.
Roberto D’Angelo, Chief Innovation Officer, volunteer and co-founder of the Fightthstroke Foundation, has decided to do something specific to support families with children with epilepsy, such as their son Mario. Three years ago, after many sleepless nights to monitor the child, he created MirrorHR, a tool that allows relatives and researchers to better identify the possible triggers of epileptic seizures, ensuring greater peace of mind. With the help of passionate physicians and parents who have shared personal stories and comments around the world, MirrorHR is now available to everyone for free: a unique solution for collecting and analyzing data for people with epilepsy. their doctors and relatives. This experience has allowed him to develop a unique sensitivity to solve problems in an innovative and unconventional way.
THE OTHER FINALISTS
Pierluigi Carugno, general director of the municipality of Pescara, was responsible for the reorganization of the municipal offices. He created the superbonus office which reduced access times from 180 to 2 days, giving a major boost to the construction industry. He recycled and redistributed staff in less than 30 days, while noticing a lack of administrative staff, especially among middle managers. For this reason, a boost was given to the recruitment of registration, civil status, town planning and municipal police. During the year 2021, the digitization of the SUAP of the Municipality was completed, responding to the objective of creating a simple, streamlined and connected organization. Also last year, the digitization of building practices on demand began, with a total investment of € 183,000.00.
Nicola Vila, head of the Digital Transformation and Innovation Unit of the tsm-Trentino School of Management, was in charge of renewing staff training. The first commitment (since 2011) was the implementation of a widespread distance learning system, so that online classes were recognized on an equal footing with those in the classroom. From the first experiments limited to a few numbers, the pre-pandemic FaD has come to account for a third of the training proposal, which involves an average of 15,000 users per year. The second objective was to create a space for lifelong learning available to all employees of the administration, called the Digital Library, the “MOOC of Trentino PA”, available from 2016. The third, to introduce digital skills in the training system and then the skills for digital transformation, for which two customized frameworks were created, aimed at growing the digital skills of the AP (ioDigitale, more than 6000 enrollments since 2018) and the specialized skills (project Methodologies and skills for digital transformation, from 2020).
Mariuccia Rizzuto is a member of the HORMA – Health and Operating Room Management Association Project Board. His innovation is based on the motto of the American political scientist Fukuyama: “What is Society 5.0? It is the super-smart society that we need to be inspired by. ” This philosophy of thought was applied during the pandemic to the SOC Clinic of Maxillofacial Surgery of the Friuli Centrale University Healthcare Company, where solutions were adopted inspired by an ideal model of patient-friendly hospital, a place of hope, prevention, healing. , care, welcome and serenity, based on the synergy between the clinical, organizational-managerial and technological-innovative vision. The aim is to guarantee accessible, inclusive care services that are recognizable in the area, adapted to the patient, their needs and living habits.
Nicoletta Levi He is the Director of the Participation Policy Service and of the Communication and Relations with the City Service of the municipality of Reggio Emilia, where since 2015 he has been experimenting with a collaborative city model with the “QUA_quartiere bene comune” project. Specifically, a new professional figure was formed, the neighborhood architect, able to identify, enable and manage community relations, ensuring a constant relationship between the neighborhood and the municipality. The approach was based on the needs of the territories and to generate, through the collaboration of the citizens, even non-standard solutions, which would include new ways of public-private collaboration. All the collaborative projects of the different districts are available in the Open Laboratory of the Chiostri di San Pietro, a center of social innovation in which the most innovative peripheral activities are studied to check their replicability at the city level.
Deborah Angeletti, Director of Information Systems and Information and Communication Technologies – Asl Roma 1, during the pandemic, devised the TabLetto® project, a service for hospitals that focuses on the patient and his peace of mind during hospitalization. Thanks to a tablet placed on each bed, the patient can communicate with their loved ones through virtual rooms to make video calls, and watch TV at home. The aim is to “lighten” the hospitalization experience by facilitating contacts with the outside world and offering the patient personalized access to live and streaming Rai programs. The project was developed in collaboration with I-Tel, Rai and Engineering.
Paola Di Maio, Innovation Manager at the Municipality of Rome, works in the offices of Roma Capitale since 2017. For many years he was the manager of an ICT multinational, where he worked in the field of CRM. He has been defined by his managers as a “rebellious talent”, because with tenacity and effort he has contributed a wave of innovation and passion, involving his collaborators. In the first period of insertion it focused on transversal digitization projects. His first significant experience was the new institutional portal in 2018, thanks to which Roma Capitale has adopted a user-based approach, both from the point of view of language and the use and visualization of services. . He then participated in innovative projects characterized by the cooperation of digital ecosystems: Rome Data Platform (to enable a “smart” government of the city through the analysis of territorial phenomena), behavioral economics projects, design and implementation of official apps, design and creation of the platform to support the Institution’s participatory processes, design and construction of thematic sites including MyRhome (the virtual space dedicated to the capital’s innovation projects).
Ivo Marino is the CEO of Cervellotik Education, an innovative Potenza SME that offers innovative products and services to accompany schools in the digital transition process, with a “lateral” and smart approach. One example is SchoolUP, the digital education platform for the provision of PCTO (Pathways for Transversal Skills and Orientation), to combat early school leaving and educational poverty. SchoolUP has been adopted by more than 150 Italian schools and 30,000 students who, led by 4,000 teachers, have taken courses on entrepreneurship education, job preparation and guidance, creative writing and digital professions. In addition, the company has devised the project “La Scuola in Bit”, to help teachers stay up to date by reducing the digital skills gap.
Details of the winners and finalists at www.forumpachallenge.it